At Illinois Valley Community Hospital (IVCH), patient safety and quality of care are of the utmost importance to us. That’s why everyone on our team—from physicians and nurses to administrators and support staff—continually strives to deliver the highest level of care possible. It’s also why we are always looking for ways to improve our services and the treatment our patients receive.
Achieving Patient Satisfaction
We regularly survey our patients regarding their views on the care they receive from IVCH, and a high majority of respondents say they would definitely recommend IVCH to others. This national standardized survey is referred to as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). View what a random sampling of patients said about the care they received after being admitted to IVCH. (Note: For comparative purposes, we have included the most recent national and state data as provided by the Centers for Medicare and Medicaid Services.)
Beating Several National Benchmarks for Clinical Care
We also continually monitor Process of Care Measures to evaluate our performance in providing the safest and the highest quality of care for our patients. This data—reported and verified by the Hospital Quality Alliance—illustrates how effective hospitals are at providing the care that is recommended for patients being treated for various conditions, including heart attack, heart failure or pneumonia, or those having surgery. (Note: “Recommended care” is defined as the treatment known to give the best results for most patients with a particular condition.)