IVCH employees

About Us

Quality

At Illinois Valley Community Hospital (IVCH), patient safety and quality of care are of the utmost importance to us. That’s why everyone on our team—from physicians and nurses to administrators and support staff—continually strives to deliver the highest level of care possible. It’s also why we are always looking for ways to improve our services and the treatment our patients receive.

Achieving Patient Satisfaction

We regularly survey our patients regarding their views on the care they receive from IVCH, and a high majority of respondents say they would definitely recommend IVCH to others. This national standardized survey is referred to as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). View what a random sampling of patients said about the care they received after being admitted to IVCH. (Note: For comparative purposes, we have included the most recent national and state data as provided by the Centers for Medicare and Medicaid Services.)

Beating Several National Benchmarks for Clinical Care

We also continually monitor Process of Care Measures to evaluate our performance in providing the safest and the highest quality of care for our patients. This data—reported and verified by the Hospital Quality Alliance—illustrates how effective hospitals are at providing the care that is recommended for patients being treated for various conditions, including heart attack, heart failure or pneumonia, or those having surgery. (Note: “Recommended care” is defined as the treatment known to give the best results for most patients with a particular condition.)

Find out how IVCH ranks in providing recommended care for:

  • Heart attack (also called acute myocardial infarction) occurs when the blood supply to a section of the heart muscle is slowed or stopped. If blood supply isn’t restored quickly, the section of heart muscle becomes damaged from lack of oxygen and begins to die.
  • Heart failure (also called congestive heart failure) is a weakening of the heart’s pumping power. This means the heart has trouble pumping blood to the rest of the body so the body doesn’t get enough oxygen and nutrients to meet its needs.
  • Pneumonia is an inflammation of the lungs caused by a viral or bacterial infection that fills your lungs with mucus, which lowers the oxygen level in your blood.
  • Surgical care improvement was established to improve surgical care and reduce the risk of wound infection after surgery by ensuring the right medicines are given at the right time on the day of surgery.

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