Patient’s and visitor’s guide
Hospital bills and insurance
About your bill
Your hospital account may be settled by insurance payment, cash payment in full, or through special arrangements with our patient accounts office. IVCH also accepts VISA and MasterCard credit cards. If you have not assigned insurance to IVCH or do not have insurance, you will receive a bill for total payment.
You will receive a copy of your bill in the mail after you return home. If you have any questions concerning your bill, please call one of our patient account representatives at one of the following numbers. From home, dial the number associated with your insurance type and the first letter of your last name. From a hospital phone, enter the last four digits of the number.
Medicare billing
- A through L: 815.780.3570.
- M through Z: 815.780.3554.
Insurance, workers’ compensation and Medicaid billing
- A through G: 815.780.3571.
- H through O: 815.780.3572.
- P through Z: 815.780.3556.
Credit and collection
- A through L: 815.780.3764.
- M through Z: 815.780.3763.
Patient accounts supervisor: 815.780.3418
Business office director: 815.780.3722
Your hospital bill does not include any fees for the professional services of your doctor or any specialist physician such as your pathologist, radiologist or anesthesiologist. These services will be billed to you separately by each individual doctor.
For Medicare patients
We will bill Medicare for all covered charges and also bill one supplemental insurance plan for you. Services not covered under the Medicare program are your responsibility.
For Medicaid patients
We accept all Illinois Department of Public Aid patients with hospitalization coverage shown on a current valid card. The patient is responsible for payment of the spend-down portion when applicable.
Public injury or other claims involving litigation
In cases where liability insurance or litigation is involved, we will expect payment from you regardless of your claim against another party. With proper authorization, we will make our records available to you or your attorney.
Workers’ compensation cases
We will recognize workers’ compensation cases when the insurance company guarantees payment in writing prior to or at the time of your admission.
Health claims counseling service
The IVCH health claims counseling service offers free assistance to people who are having difficulty understanding or processing health care bills and insurance claims. Health claims counselors can help organize bills for payment and assist with Medicare and insurance companies. For more information, call 815.780.3131.